This is a list of most popular frequently asked questions. Click on
the subject you are concerned about to find the answer. FAQs - the
fastest way to get response to your problems.
What are the system requirements to browse
"cookie" and why does cookie warning appear?
I make the font size larger for easier reading?
problem when I try to sign in. What happen?
pay my order, a secure warning is displayed. What is it?
refresh a page, a re-post data warning is displayed. What is it?
What is member account and why do I need it?
How can I change my account information (email,
I forgot sign-in password. How can I retrieve it?
How to modify my personal information (contact information)?
How can I customize my mailing list preferences?
As a member, can I view
all of my purchased orders (order history)?
I don't want membership any more. Can I unsubscribe
What do I need to know before going to Vietnam?
How can I apply a visa to Vietnam?
How is my
airlines accept checking in without ticket?
Can I check the status of my order?
What should I do if my
paper receipt is lost or stolen?
cancel or change booking or trip
Purchase and Payment
What is Shopping Cart and how to use it?
I pay via credit card but is my credit card number safe?
My credit car is not accepted by
Is credit card with an international
billing address can be used?
When is my credit card charged?
How long will I get the refund?
What is an e-wallet? What benefits does
Traveltosaigon e-wallet provide?